What is the misuse policy?

Using any parts other than the original parts intended for our devices, or attempting to service them away from the maintenance center, voids the device warranty. The company is not responsible for misuse and non-compliance with the device usage conditions and warranty terms.

What is the country of origin of the device and how long is the warranty?

Technology, quality, and an Italian warranty for three years against manufacturing defects. All devices are made in China. (The warranty does not cover silicone and plastic parts)

Does using parts not specific to Granzia devices cause them to be damaged?

Yes, using any parts other than the original parts intended for our devices voids the warranty, and the company is not responsible for misuse and non-compliance with the device usage conditions and warranty terms.